Terms of use

Terms version: leap-adult-terms-2026-10-29. You accept these Terms with the “I agree” action in the adult area. We record the version and acceptance time for your own account. View your acceptance.

The service

Leap provides 11+ preparation tools including paper generation, practice tracking and school information. Content is for educational purposes; we do not guarantee exam outcomes.

AI-generated content

Many Leap papers, questions and explanations are generated by artificial intelligence. They are produced by Leap and are not official papers from any school or examining body.

• Parents and tutors are responsible for reviewing generated output before a child sits a paper or relies on an explanation.
• AI can make mistakes in questions, answers, explanations and markings. Tell us when something is wrong so we can investigate and correct it.
• Generated content is for practice purposes only.

Your account

You must be 18 or over to hold an adult account. Parents and guardians manage child profiles; authorised tutors use their own accounts and exact child access grants. Each adult accepts for their own account. Children use the child area and do not accept an adult contract. Keep your login and family PIN secure and use the child area on shared devices.

Material you upload

You must have the right and authority to upload each file and let Leap process it for the feature you request. Do not upload another child's, household's, school's or tutor's confidential material without permission. You give us a limited licence to host, copy and process it, including through our service providers, to deliver your requested work and keep the service secure. You retain your rights in uploaded material. Do not upload confidential material or health and other sensitive details that the task does not need. Choosing “I acknowledge” confirms that you understand the upload requirements, processing and audience shown. You still need the rights and authority described above. The upload acknowledgement is separate from your account Terms and from optional cookies. It does not remove our responsibility for handling data lawfully.

Uploaded files stay outside Leap’s shared question pool. Leap may send relevant images, text and context to AI providers for reading, marking and creating work. Review the audience shown before uploading; linked tutors only receive the access granted for the exact child. See our Privacy policy for processing, access and deletion.

Access and changes

You can create an account for free. When you finish setting up, Leap checks whether your child can open practice papers today. If one of your target schools has papers ready, or you haven't chosen a school yet, your account opens straight away. Otherwise you join a waitlist while we prepare your school, and we email you as soon as its papers are ready. Creating an account or accepting these Terms does not start a paid subscription. Each paid purchase shows its price and conditions before you agree. Optional analytics, advertising, marketing and feedback are never a condition of using the service.

When a material Terms version changes, we ask the adult to review it before continuing in the adult area. You can choose Not now and return later. Saved work is retained under the Privacy policy; acceptance does not restart, erase or submit your work. You can still contact us or exercise your data rights. We will explain changes that affect your agreement and will not remove consumer rights through an update.

Paid plans

Leap Free costs nothing and does not ask for a card. Leap Plus is one monthly subscription for your household, billed in pounds sterling: £29.99 a month for the first child, £15 for the second and £12 for each child after that. Adding or removing a child changes the monthly amount from your next bill; we do not charge or refund part of the month you are already in. All prices include VAT. The exact price and what it covers are shown again before you pay.

Each plan comes with monthly allowances, such as Ask Leap messages, scan-and-mark pages and spoken interviews. The current figures and your household's usage are shown on the pricing page and in Settings → Plan. Allowances reset at the start of each calendar month.

Leap Free, then Leap Plus

Leap Plus does not come with a free trial. You can use Leap Free for as long as you like, and upgrade at any time by choosing Leap Plus and entering a card. The first monthly payment is taken on the day you upgrade. The amount and the date of each later payment are shown before you agree.

If your household started a free trial of Leap Plus before these terms, it ends on the date shown in Settings → Plan. Your household then moves to Leap Free, your children, their saved work and their results stay in your account, and there is nothing to cancel and nothing to pay.

Paid subscriptions

On a household's first paid Leap Plus subscription, the first child's first month is £5; any other children are at their usual monthly price. A household that has paid for Leap Plus before, including a subscription that was later cancelled or refunded, or has had a Leap Plus trial that took a card pays the full monthly price from the first month. Complimentary Leap Plus that has ended or an earlier card-free Leap Plus trial does not count as a paid subscription. We take your card and the first payment on the day you subscribe, and from the second month it renews automatically each month at the price above until you cancel. The amount and the date of the first charge are shown before you agree to pay.

Interview and scan-marking top-ups, where offered, are one-off purchases. They do not renew and they do not start a subscription.

Cancelling and refunds

The adult who owns the household can cancel a paid subscription at any time from Settings, which opens our payment provider's billing page. Other adults linked to the household cannot change billing. If that page does not open for you, email hello@leap11plus.com and we will cancel it for you — never let a billing page that will not load stop you cancelling.

Cancelling stops the renewal. Unless you ask us to end it sooner, Leap Plus keeps working to the end of the period you have already paid for, and we do not refund part of that period unless the law or a fault of ours requires it. Cancelling is not by itself a refund request. Your child's work stays in your account; cancelling a subscription does not delete it.

Separately from that, you have a statutory right to cancel a new subscription within 14 days, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 days run from the day after the subscription is taken out. We do not ask you to give up that right, or to acknowledge losing it, in order to start using Leap, so the right stays with you even though Leap works straight away.

To use it, tell us: email hello@leap11plus.com and say you are cancelling within the 14 days. Any clear statement will do. Stopping the renewal in the billing page does not tell us you are using this right, so please send the email as well. We will refund what you have paid for that subscription, by the way you paid, within 14 days of you telling us. A free period costs nothing, so if you cancel during one there is normally nothing to refund. A refund is handled by a person here, not by an automatic process.

If a payment fails, our payment provider retries it. Leap Plus keeps working for 7 days from the first failed payment; if it still has not been paid by then the subscription ends and the household returns to Leap Free. Your children and their work stay in your account.

If we change the price of a plan you are on, we will tell you at least 30 days before it applies and you can cancel before it takes effect. Nothing here affects your statutory rights as a consumer.

School data

Exam dates, formats and admissions rules change. We work to keep school information current but you should always confirm deadlines and requirements with each school directly.

Acceptable use

You may not scrape, resell or redistribute our content, attempt to break the service, or use it in ways that harm other users.

Liability

We remain responsible for providing the service with reasonable care and skill. Nothing in these Terms excludes or restricts rights or liability that the law does not allow us to exclude, including consumer rights, fraud, or death or personal injury caused by negligence. An upload acknowledgement does not transfer all responsibility for a problem to you.

Who provides Leap

Leap is provided by AI for Global Goals LTD, a company registered in England with number 12035444. All prices include VAT.

Contact

Billing, cancelling and refunds: hello@leap11plus.com. Anything else, including questions about these terms: hello@leap11plus.com.